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Help Center
Overview
Quick creation of pedigrees (Manually)Public links to horses or groups of horsesImport pedigrees from online databasesLimit user access to certain horsesDifferences between ACTIVE & REFERENCE horsesBatch entry optionsArrival & Departure of horses (Enterprise Plan)Breeder brand/iron in pedigreesHorse pictures - Image GalleryHorse groups
Breeding
Pregnancy managementCreate a StallionFrozen Semen TanksHow to: Embryo Transfers
Inventory and Diets
How to manage Horse DietsAutomatic inventory management (veterinary supplies, shoeing & diets)Feed/Diet Management (Costs, Inventory, Reminders)
Invoicing
Billing, Invoicing and recurring chargesRecurring ChargesInvoicing Credits System (Prepaid - Advance Payments)How to create the list of prices for your services - Billable ServicesSplit invoicing - Multiple Horse Owners
Online Payments
Start: How Online Payments work (US only)Invoice payments using credit cards or ACH
General
Subscriptions: upgrades - cancellations - change plan
Barn
Design your barnQR Codes - Stall Cards - public links

Start: How Online Payments work (US only)

We have partnered with QUALPAY to offer you a way to receive payments from your customers (credit cards, debit cards, and ACH). The payment process seamlessly integrates into the Invoicing features of CRIOONLINE, allowing you to choose if you charge the customer's on-file card or include a payment link with the invoice.

We have partnered with QUALPAY to offer you a way to receive payments from your customers (credit cards, debit cards, and ACH).  The payment process seamlessly integrates into the Invoicing features of CRIOONLINE, allowing you to choose if you charge the customer's on-file card or include a payment link with the invoice.

1 - Enrollment

To start using this service, you must enroll your company to get a Merchant ID (MID) from Qualpay.  Credit card processing fees are very competitive and there is no monthly base fee.

The enrollment process is as follows:

  • You start from the CONFIGURATION section in CRIOONLINE, where you will be asked for some basic information about your business.
  • You will get an email from Qualpay with a code to continue the process on Qualpay's website
  • On Qualpay's website, you can complete the information and add some documents to the process (the standard KYC ("Know your customer") process.
  • Once all is done, you are issued a Merchant ID that is automatically updated into CRIOONLINE and you can start receiving payments.

2 - Customer's Digital Wallet

Once you have your Merchant ID, you can start sending invoices with payment links or asking your customers to create its Digital Wallet (where the customer will store their payment methods).

To start the Digital Wallet creation:

  1. Go to the Customer's profile
  2. In the top section, you will have an option for sending a Digital Wallet creation request.
  3. Clicking on the link will send an email to the customer, with a link to create the Digital Wallet, adding their payment methods.
  4. After that, once you create an invoice for that customer, the invoice will be automatically charged to the card/ACH stored in the digital wallet.

3 - Digital Wallet Experience for Customers

The user will get an email like the image below:

Clicking the blue button starts the process:

Then, your customer is redirected to his Digital Wallet and he can add his payment methods:

Adding a Credit Card looks like this:

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